Our Policies
Refund Policies
We have good news and bad news!
Our Policies
Good News
We can offer a full refund for certain situations.
- If you cancel 24 hours in advance of the rental date (we can reschedule another date if you prefer).
- If we are unable to deliver due to adverse weather conditions such as (but not limited to) heavy snow/ice or high winds. We will make every effort to deliver as long as our safety is not compromised.
Bad News
No Refunds will be given for circumstances that prevent us from setting up the display that are out of our control such as:
- If we are given the wrong address or bad directions and are unable to reach you.
- If the community is gated and security personnel is doing their job and will not let us in.
- If we are unable to set up the display due to a loose dog or other animal that may make us feel threatened.
- If we are caught in the act of setting up. (Please know that we make every effort to be in stealth mode and not be caught).
- If the home owner stops us from setting up the display.
- If the recipient requests us to remove the display early.
More Pesky Policies:
- For safety’s sake, please do not allow children, or adults for that matter, to play on or around the displays. Our display items WILL NOT safely support the weight of a child or adult leaning, sitting, or playing on it. We do however, encourage the taking of pictures!!
- We will not do rude, suggestive displays. Please don’t ask us to. This is good clean fun and we like to keep it that way.
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We like for our “victims” to have a full day to enjoy their gift. Typically, we will pick up our displays around 6:00 pm. If additional days are required, there will be a $20.00 additional charge per day.
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Please let us know at time of booking so that we won’t make plans for them with another client.
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In the event you are hoping to surprise a co-worker or supervisor at a place of business, we will need written permission before we can leave a display. We will do our very best to deliver before the “victim” arrives at work and will come back before end of the workday to remove it. If you don’t see what you are looking for on our site, please give us a call. With a few weeks notice, we may be able to accommodate what you are looking for.
Missing Item Fees:
In the event any items are missing, damaged or kept as souvenirs, the following fees will apply:
- $10.00 per missing piece.
- $15.00 per missing tombstone, cow, pig, or duck.
- These fees will be charged to your credit card after your return date.